Power up your Retail and e-Commerce support with Jira Service Management
Retail and e-commerce companies use Jira Service management to stay ahead of their competition with an AI-powered experience that increases support satisfaction, scales efficiently, and protects their customers' data.
Modernize your retail services
Unite teams on one customizable, AI-powered platform that integrates customer feedback across retail channels to streamline processes and workflows. Enable employees to access real-time data on inventory, sales, and customer behavior across all operational channels.
Scale your e-commerce efficiently
As markets become more competitive, speed and service is the name of the game. Provide efficient online retail service to customers by using AI-powered configuration and no-code forms, workflows, and automations.
Protect your customers’ data
As an industry that handles sensitive customer information and data, it’s vital that retail and e-commerce companies keep their technology current, ensure privacy, and maintain regulatory compliance.
Jira Service Management features for Retail and e-Commerce companies
Request management
Omni-channel, AI-powered virtual agent support makes it easy to provide fast help where and when your customers need it.
Asset management
Manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Automated workflows
Use AI to quickly build automations that streamline your workflows, like linking related Jira tickets or auto-assigning issues.
Configuration management
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Deliver on SLAs
Get important customer needs completed first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.
Respond to incidents, fast
Bring your development, support, and operations teams together and use AIOps capabilities to rapidly respond to, resolve, and learn from incidents.
Learn about Atlassian’s approach to service management
TEMPLATES
Customer service and ITSM templates to help you get started fast
Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast. You can also try our AI-powered project configuration to create custom request types, form fields, and automations.
Virtual Agent Support
Always-on, AI-powered support
Supercharge your omni-channel service with a virtual agent that handles support interactions with the help of AI. Build custom conversational flows to automate actions like password resets, or tap into your existing knowledge base to generate responses to common requests. Free up agent time while delivering help where and when your customers need it.
Over 50,000 companies count on Jira Service Management
Learn why our award-winning software is trusted by so many
Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
See how Jira Service Management scores on Gartner Peer Insights.
AI-powered retail and e-commerce service management
Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.