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As of Feb. 15, 2024, support for Server products is no longer available. Migrate to stay supported. Learn how →

Step-up credits

As of April 4, 2022 PT, customers who migrate to Cloud and meet the requirements detailed below are eligible to receive a step-up credit toward their annual Cloud subscription purchase, which will cover the pro-rated value of unused Data Center subscription contracts.

We often see customers that want to take advantage of a migration to Cloud, but choose to wait until their Data Center subscription is up in order to realize the full contract value. We want to eliminate this cost barrier to enable you to begin your journey as soon as possible, and allow ample time to better understand the migration process and determine your timeline.

Eligibility requirements

  • You are migrating from Data Center to Cloud
  • Your existing Data Center license was purchased before February 2, 2021 PT
  • You are migrating 201+ users or 51+ agents to an annual subscription of the following products:
    • Jira Cloud
    • Confluence Cloud
    • Jira Service Management Cloud
    • Bitbucket Cloud Premium

This promotional offer does not apply retroactively to existing Cloud subscriptions that were not purchased pursuant to this promotional offer. Atlassian may modify or cancel promotions at any time, and this page does not obligate Atlassian to extend any specific promotions for any specified period of time. To see whether you qualify for this limited-time promotional offer, please contact sales.

Frequently asked questions

Are apps included in this step-up credits offer? Copy link to heading Copied! Show

No, this offer is only available for Jira Cloud, Confluence Cloud, Jira Service Management Cloud, and Bitbucket Cloud Premium, and will not be applicable for Marketplace Partner or Atlassian-owned apps.
Is there a requirement for the user tier I’m moving from? Copy link to heading Copied! Show

No, a customer can migrate from any user tier as long as they migrate to a Cloud site with 201+ users or 51+ agents.
Is this offer available on monthly subscription plans? Copy link to heading Copied! Show

No, this offer is only available for annual cloud subscriptions.
How will the step-up credit be applied to my account? Copy link to heading Copied! Show

The step-up credit will take the form of a discount and will be applied directly toward your annual Cloud subscription purchase by an Advocate.
Are step-up credits compatible with other migration incentives that Atlassian offers? Copy link to heading Copied! Show
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Yes. Step-up credits can be applied in addition to your Cloud migration trial and dual licensing.

Step-up credits for Jira Cloud, Confluence Cloud, and Jira Service Management Cloud are compatible with Community and Academic licenses, however the current annual Bitbucket Cloud Premium plans are not eligible for Community and Academic prices, so the Bitbucket Cloud Premium step-up credits are not compatible with those licenses.
Once I purchase Cloud and the discount is applied, does my Data Center support end at that point? Or will you still be providing that service through the duration of the migration (similar to dual licensing)? Copy link to heading Copied! Show

When the step-up credit is applied to your annual Cloud quote, Data Center support will continue through the end of your existing subscription term.

If you are also eligible for a dual license, you will receive migration support through the end of your migration.
If I have multiple Cloud sites that I’d like to consolidate into a newly purchased, single Cloud site - could I receive this credit to avoid double-paying for their remaining subscriptions? Copy link to heading Copied! Show

No, in this scenario you would not be eligible for the credit. Only customers who are migrating from Data Center to Cloud are eligible.

The information on this page contains forward-looking statements, which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and are subject to change.